Monika G
(Lucidchart)
Feb 23, 11:21 AM
Hi Josh, I wanted to personally reach out because I noticed your Lucidchart Team 5 Monthly subscription was recently canceled because the renewal payment failed. I'm guessing it was something simple like the expiration date. I especially wanted to contact you because this means that the users on your account have limited access to their documents, and I want to ensure you regain full access quickly. Would you mind
updating your billing information
and re-subscribing? If you have any questions, please feel free to email me back. I look forward to hearing from you! Regards, Monika Gilmore
Lucid Software | Customer Experience Manager Fala-se português
| Se habla español
|