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Re: whats up?
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John Caceres
Feb 27
Other recipients: jo...@geniusesatwork.com, jo...@btc.com
Are you kidding?! Do you understand the implications here? A call should have been made if you did hear from me in a timely manner, ensuring that a proper response was put together. I did not receive an email or phone call. And, it took hours to
Are you kidding?! Do you understand the implications here? A call should have been made if you did hear from me in a timely manner, ensuring that a proper response was put together.

I did not receive an email or phone call.

And, it took hours to get a response to my earlier email. I was not copied on the original email; I received it from Josh. The response, method of response and timeliness of response is and was unacceptable.

John

On Friday, February 27, 2015, Jonah Dorman <jonah@geniusesatwork.com> wrote:
While I understand your frustration with this I would prefer that you let me know your best contact method and remain professional as well as respectful when inquiring about these types of events. 


On Fri, Feb 27, 2015 at 8:17 AM, John Caceres <john@geniusesatwork.com> wrote:
What is going on?? And why am I not be kept in this loop to the extent that we are just putting stuff up without consultation as to how to comunicate? How is it that we are being compromised...again. Who is in charge of this stuff? WTF?!!

any and all outbound communications need to go through my office including CSR scripts/messaging, announcements, outages...anything. We have had too many issues with the media and unfriendlies and their reaction to things that can be easily twisted.

I don't understand why we are addressing this nearly 12 hours later.

John

John C. Caceres
Chief Marketing Officer
Business Technology for Cryptocurrency
34 East Dudley Town Road
Bloomfield CT. 06002
917.882.0900 - Mobile
802.359.7569 - VT Office

On Fri, Feb 27, 2015 at 8:06 AM, Josh Garza <Josh@gaw.com> wrote:
Hey guys, what is happening here?
Jonah, why didn't we use the outage policy we placed a while back?
Customers are getting upset
On Feb 27, 2015 1:58 PM, "Josh Garza" <Josh@gaw.com> wrote:
Hey guys, what is happening here?
On Feb 27, 2015 2:55 AM, "Jonah Dorman" <jonah@geniusesatwork.com> wrote:
I can make a generic announcement that the platforms are down for unscheduled maintenance.  Just not yet. 



On Thu, Feb 26, 2015 at 8:53 PM, Jonah Dorman <jonah@geniusesatwork.com> wrote:
This is not something that should be announced or discussed with anyone.  ANYONE outside of the company and should not be discussed inside the company. 



On Thu, Feb 26, 2015 at 8:51 PM, Matthew Eden <mk@btc.com> wrote:
We have everything shut down atm.  The databases for Paybase and Zencloud have been compromised, and we are attempting to ascertain the severity of the breach.

This nature of the breach is very convoluted though, and every bit of data we have is currently suspect.  It's very possible that the markets and withdrawals for both platforms will be offline until sometime tomorrow afternoon.

-MK

On Thu, Feb 26, 2015 at 5:09 PM, Josh Garza <Josh@gaw.com> wrote:




“The information contained in this email message may be confidential. If you are not the intended recipient any use, distribution, disclosure or copying of this information is prohibited. If you receive this email in error, please tell us by return email and destroy this communication and any attachments from your system.”




--
John C. Caceres
Chief Marketing Officer
Business Technology for Cryptocurrency
34 East Dudley Town Road
Bloomfield CT. 06002
917.882.0900 - Mobile
802.359.7569 - VT Office

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